Technical Support II (Rolling Intake)

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients. 

Job Description

Technical Support II, IT Operations
Job Description Summary
Job Summary: 
The Technical Support II, IT Operations works within established procedures with a moderate degree of supervision and provides advanced system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. This position requires intermediate knowledge for hardware and software troubleshooting.

Essential Functions/Core Responsibilities: 

1.  Coordinate as smart hands with different portfolio and engineering workgroups
2.  Provide telephony support in performing installation and troubleshooting on telephone sets, and voice mailboxes
3. Perform hardware and software upgrades to peripheral equipment
4. Attend to break/fix engagement as required by Situation Management for technology related problems and issues received from both internal and external clients
5. Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system
6. Perform site maintenance and safety checks of assigned equipment
7. Perform checks and ensure that antivirus definition, Microsoft patches are updated as outlined by Desktop Engineering
8. Perform backup for the onsite servers and technologies
9. Provide on-call technical support via pager as required
10. Spend between 60% - 70 % of time clearing trouble tickets and work orders in a timely manner.  Make necessary independent decisions to correct errors or discrepancies in trouble tickets.

Location: PHL Clark

Time Type: Full time

Company culture

How to apply 

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• concentrix.com
• ph.prosple.com
• ph.indeed.com
• youtube.com
• facebook.com
• ph.joblum.com