Concentrix 2019 Customer Care Specialist

Job Description:

We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. We are looking for a 
Customer Care Specialist that shares this mindset.

Make that bold move today! Join Concentrix as a Customer Care Specialist!

As a Customer Care Specialist, you will deliver support to the customers and clients of the world’s biggest and best brands.

You will also be responsible for:

• Answering incoming calls from customers
• Resolving customer inquiries/requests
• Developing and maintaining accurate files
• Ensuring customer requests are handled in an appropriate and timely manner
• Utilize various Concentrix and client-based tools and applications for customer management and servicing
• Provide cutting-edge service in a friendly, confident and knowledgeable manner

Basic Qualifications:

• At least high school graduate
• Experience of at least six months in the BPO industry is preferred; applicants without work experience are also welcome to apply
• Excellent English communication skills
• Working knowledge of computers
• Good customer service, multi-tasking and problem-solving skills
• Willing to work in shifting schedule

Enjoy these awesome benefits when you join us as a Customer Care Specialist:

• Paid training
• Benefits after 6 months
• Career pathing and advancement opportunities
• Competitive salary
• Monthly performance incentives