Customer Experience Associate (Rolling Intake)

About Conduent 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics, and constituent experience. They work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Your responsibilities

• Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each as a specific case.
• Performs routine call center activities concerning business products and services.
• Uses standard scripts and established guidelines and under supervision, to meet SLAs.
• Provides customers with information that is specialized.
• Communicates in a warm and empathetic manner.
• Gathers all necessary information to update the database.
• Escalates issues to senior levels, based on complaints or concerns.
• Explain company policies to customers.
• Performs other duties as assigned.
• Complies with all policies and standards.

Training & development 

To support your unique learning objectives, the highly experienced learning professionals design a custom, hybrid learning solution comprised of a variety of delivery formats, such as instructor-led training, virtual instructor-led training, eLearning, social learning and learning communities, and even mobile and gamification.

Benefits

• Health and Welfare
• Paid Time Off
• Learning and Employee Development
• Discount Programs

Career progression

Whether learning on the job or utilizing one of their world-class learning platforms, they strive to create an environment where their associates can grow and thrive personally and professionally. 

Work-life balance

They support each other across business groups and functions, collaborate to solve problems and lead with honesty and respect. They put the team first, ensuring that they all win together.

Company culture

Every day they work to build a culture where individuality is both noticed and valued – a culture where every associate feels like they belong. Cultivating a culture of diversity and inclusion comes with tangible, measurable benefits to their business – they know this. It also comes with challenges, particularly as they reshape their culture and shift from traditional thinking.

 About you

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• In some areas, it requires vocational training, certifications, licensures, or equivalent experience.
• Ability to perform in an analytical and operational process.
• Entry-level position with limited requirements for licenses, training, and certifications.
• Applies experience and skills to complete assigned work.
• Works within established procedures and practices.
• Works with a close degree of supervision.
• Has a basic skillset in a range of processes, procedures, and systems.

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Source/s:

• conduent.com
• youtube.com
• ph.indeed.com