IT Operations Analyst (Rolling Intake)

About Conduent 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics, and constituent experience. They work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

Your role & responsibilities

General Profile

• Develops an understanding of the company, processes, and customers.
• Uses existing procedures to solve routine or standard problems.
• Receives moderate guidance and direction from others.

Responsibility Statements

• Maintains task-based queue for completed tickets in the order received or based on criticality.
• Provides support for installations, and troubleshoots local applications, and database issues.
• Assists Sr. Operations Engineers with designing and implementing new solutions.
• Assists in maintaining and updating documentation.
• Administers onsite and remote assistance.
• Participates in planning, daily meetings, and backlog sessions.
• Performs other duties as assigned.
• Complies with all policies and standards.

Training & development 

To support your unique learning objectives, the highly experienced learning professionals design a custom, hybrid learning solution comprised of a variety of delivery formats, such as instructor-led training, virtual instructor-led training, eLearning, social learning and learning communities, and even mobile and gamification.

Benefits

Some benefits of Conduent may include: 

• Health and Welfare
• Paid Time Off
• Learning and Employee Development
• Discount Programs

Career progression

Whether learning on the job or utilizing one of their world-class learning platforms, they strive to create an environment where their associates can grow and thrive personally and professionally. 

Work-life balance

Conduent offers multiple ways to work. Choose one of the working formats that suits your life. Depending on your location, the position you are applying for, or the job requirements - many opportunities may offer flexibility in how you work. They have the Work-At-Home Solutions which delivery model improves employee morale and work-life balance, and in most cases, leads to higher employee retention.

Company culture

Every day they work to build a culture where individuality is both noticed and valued – a culture where every associate feels like they belong. Cultivating a culture of diversity and inclusion comes with tangible, measurable benefits to their business – they know this. It also comes with challenges, particularly as they reshape their culture and shift from traditional thinking.

 About you

• Ability to complete work self-guided.
• College or university degree required.
• Requires knowledge and experience in the field.
• Will acquire higher-level knowledge and skills.

How to apply

To apply for this position, click the “Apply on employer site” button on this page.

Source/s:

• conduent.com
• youtube.com