Updating Results

Conduent

  • 1,000 - 50,000 employees

Non-Voice Agent (Premium Technical Account) - Customer Experience Associate I

Mandaluyong City, Metro Manila
Performs business support or technical work, using data organizing and coordination skills; Performs tasks based on established procedures.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1
Start Date
ASAP

Application dates

Applications Close
31 May 2021

Minimum requirements

Minimum Prior Qualification
Certificate
Accepting International Applications
No
Qualifications Accepted
B
Business & Management
F
Food, Hospitality & Personal Services
I
IT & Computer Science

General Profile

  • Ability to perform in an analytical and operational process.
  • Entry-level position with limited requirements for licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a close degree of supervision.
  • typing test: 35wpm

Functional Knowledge

  • Has a basic skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports the achievement of company goals by understanding how teams integrate for the best outcome.
  • Impacts a team through the quality of the services and information provided.
  • Follows standardized procedures and practices and receives close supervision and guidance.
  • For consistency, methods and tasks are described in detail.

Leadership

  • Has no supervisory responsibilities.

Problem Solving

  • Ability to problem-solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.
  • Has limited opportunity to exercise discretion.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call centre activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized.
  • Communicates in a warm and empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.