Proficient in a range of operational processes through prior experience and trainings.
Completes assignments and guides the work of peers and other team members.
May work cross-functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.
Functional Knowledge
Has developed skills in a range of processes, procedures and systems.
Acts as a technical expert in an area.
Business Expertise
Understanding of how best teams integrate and work together to achieve company goals..
Impact
Impacts own team and other teams when work activities are closely aligned.
Suggests improvements to existing processes and solutions to improve efficiencies.
Leadership
Serves as a team leader and may allocate work.
Provides subject matter guidance to junior team members.
Problem Solving
Ability to problem solve and provide the best outcome for clients and end-users.
Interpersonal Skills
Exchanges ideas and information effectively.
Uses tact and diplomacy when communicating.
Responsibility Statements
Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills.
Responsible for design and update of basic level training materials and courses based on client or internal needs.
Organizes training content in a clear sequence for delivery.
Works with subject matter experts to keep content current and effective.
Reviews and prepares training resources and materials to deliver classes.
Collects training feedback from participants.
Conducts "train the trainers" sessions, as necessary.
Analyzes, produces, and distributes training reports.
Guides other trainers and assigns tasks.
Performs other duties as assigned
Complies with all policies and standards
Work rights
The opportunity is available to applicants in any of the following categories.