Updating Results


  • 1,000 - 50,000 employees

Voice Agent HR Account - Benefits Administration Services Associate

Mandaluyong City, Metro Manila
Performs tasks based on established procedures; uses data organizing and coordination skills to support the business and perform technical work.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
Start Date

Application dates

Applications Close
31 May 2021

Minimum requirements

Minimum Prior Qualification
Accepting International Applications
Qualifications Accepted
Business & Management
Creative Arts
Food, Hospitality & Personal Services
Humanities, Arts & Social Sciences
IT & Computer Science
Property & Built Environment
Teaching & Education
Trades & Services

General Profile

  • Developed proficiency within a range of analytical or operational processes.
  • Completes assignments and facilitates the work of others.
  • May coordinate assignments beyond the work area.
  • Proposes improvements to processes and methods.
  • Acts as a lead, coordinating the work of others but is not a supervisor.
  • Works autonomously within established procedures.

Functional Knowledge

  • Developed skills in a range of processes, procedures, and systems.
  • Acts as a technical expert in some areas.

Business Expertise

  • Understanding of how teams integrate and work best together to support the achievement of company goals.


  • Impacts team through the quality of service and sharing of information.
  • Proposes enhancements to work procedures and practices to improve efficiency.


  • Serves as a team lead.
  • Allocates work to team members, as appropriate.
  • Provides subject matter guidance to junior team members.

Problem Solving

  • Provides solutions to problems based on existing challenges or procedures.

Interpersonal Skills

  • Effectively exchange information and ideas.

Responsibility Statements

  • Improves participant decision-making process by advising participants on plan provisions.
  • Responds to client-specific inquiries, including telephone and web correspondence.
  • Contacts participants to explain calculations and resolve issues.
  • Identifies solutions to call trends, establishes appropriate agent training needs, and delivers the training.
  • Provides feedback and coaching to agents regarding adherence to centre metrics and established guidelines.
  • Assists junior employees by answering questions or taking escalated calls with guidance.
  • Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
  • Explains participant forms and provides guidance on completion.
  • Performs other duties as assigned.
  • Complies with all policies and standards.