Updating Results

Conduent

  • 1,000 - 50,000 employees

Workforce Management Traffic Analyst

Mandaluyong City,
Need at least 2nd-year college or Senior High School graduate and with 1-year minimum BPO related experience

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1
Start Date
ASAP

Application dates

Applications Close
31 May 2021

Minimum requirements

Minimum Prior Qualification
Certificate
Accepting International Applications
No
Qualifications Accepted
B
Business & Management
I
IT & Computer Science
T
Trades & Services
  • Facilitates quantitative project KPIs such as service level so that intraday and intra week operational KPIs are met and optimized.
  • Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
  • Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address any negative deviations.
  • Executes re-forecast of planning parameters based on actuals and updates intraday schedules (i.e. move breaks/lunches, delay meetings, cancel training) to best meet requirements for the upcoming intervals.
  • Records events and incidents that influence forecasts and KPI realization for impact analysis and future planning purposes.
  • Accepts and maintains published schedules by making adjustments to accommodate changes related to available resources or client requirements.
  • Determines daily and weekly strategy for intraday management by optimizing productive and non-productive hours. This includes but is not limited to proposing additional training, overtime, and voluntary time off in coordination with operations.