Need at least 2nd-year college or Senior High School graduate and with 1-year minimum BPO related experience
Number of Vacancies
31 May 2021
Minimum Prior Qualification
Accepting International Applications
Business & Management
IT & Computer Science
Trades & Services
Facilitates quantitative project KPIs such as service level so that intraday and intra week operational KPIs are met and optimized.
Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.
Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address any negative deviations.
Executes re-forecast of planning parameters based on actuals and updates intraday schedules (i.e. move breaks/lunches, delay meetings, cancel training) to best meet requirements for the upcoming intervals.
Records events and incidents that influence forecasts and KPI realization for impact analysis and future planning purposes.
Accepts and maintains published schedules by making adjustments to accommodate changes related to available resources or client requirements.
Determines daily and weekly strategy for intraday management by optimizing productive and non-productive hours. This includes but is not limited to proposing additional training, overtime, and voluntary time off in coordination with operations.