Service Project Engineer (Start ASAP)

Qualifications:

• Bachelor’s Degree in Electronics Engineering, Computer Engineering, Information Technology, and other IT-related courses. Preferably with knowledge in Telco Process and Networks.
• Must have at least 3 years of Telecommunications/ Information Technology industry experience, including at least 2 years in telco Service Improvement
• Process and Project Management.
• A clear understanding of ITIL best practices and Project Management, ITIL, and PMP certification(s) is preferred but not required.
• Good written and oral communication skills
• Knowledge of service management principles (Incident Management) and Service Improvement Plan.
• Telco knowledge and Organizational skill is a plus.
• Additional relevant Certifications are a plus
• Very Good presentation skills in the formal creation of incident reports and root cause analysis
• Familiar with a governance function within an internal support Group
• Familiar with creating and maintaining a Service Catalogue
• High-level understanding and knowledge of Telecom Incident management, and Problem Management
• Knowledge of Telecommunications and Networking
• Exceptional organizational skills and attention to detail
• Strong written and oral communication skills

Job Descriptions:

Project Management

• Maintains regular interaction with our internal support to determine their needs and to develop plans for service improvement plans.
• Work cross-functionally to coordinate and becomes Program Manager for the SIP implementation.
• Deliver a good oral and effective written report, well versed in every correspondence, and express the ideas into actions effectively.

Good Client and Personnel Interaction

• Create an inspiring team environment with an open communication culture. Coordinating with the concerned Team for proper turnover/cascade of projects.

People Management

• Responsible for coordinating, and maintaining work systems, procedures, and policies that enable and encourage the fast planning, and implementation of the Service Improvement Plan.