Updating Results

Converge ICT Solutions Inc.

  • 1,000 - 50,000 employees

Business Center Officer

Luzon, Visayas, Mindanao
Cater to walk-in transactions such as sales, billing, aftersales, complaints, technical related issues, handling cashier related functions.

Opportunity details

Opportunity Type
Experienced Job
Number of Vacancies
1-10
Start Date
ASAP

Application dates

Applications Open
3 Aug 2021
Applications Close
31 Aug 2021

Minimum requirements

Minimum Prior Qualification
Bachelor
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement

Hiring criteria

Entry pathway

See details

Working rights

Philippines

  • Citizen
  • Permanent resident
Read more

QUALIFICATIONS

  • Must have a bachelor's degree in any 4 years course
  • With at least 1-2 years of frontline experience as Bank Teller, Front Desk Officer, Account Officer or Customer Service in any Telecommunication, Bank, Retail or other industries
  • Has experience in Sales, Customer Handling and Cash/ Fund Management is an advantage
  • Basic to Advance Computer Skills, Good Verbal and Written Communication Skills
  • Proficient in MS Office Applications (e.g., Word, Excel)
  • Make sure to attach your updated resume for us to further assess your qualifications

JOB DESCRIPTION

Customer service

  • Caters to new applications, inquiries, aftersales, complaints and to resolve customer transactions
  • Assist customers in filling up of forms/ agreement contract
  • Explain in bullets all necessary information indicated in the contract
  • Input customer information/ application in front-end tool
  • Endorse to cashier for payment
  • Line-up application by creating job order preparation

Payment handling & collection management

  • Receive payment by cash, check (If with voucher or form 2306 for vat exemption)
  • Issues receipt, check refunds
  • Count money in the cash drawers
  • Generate cash collection reports, audit trail
  • Prepare remittance slip, deposit slips
  • Prepare daily reports
  • Report collection details to appropriate team/s
  • Ensure official receipt usage is tally with generated report, if not has declared cancellations

Sales/ business center requirements

  • Caters sales and achieve monthly sales quota
  • Validates requirements of new installations, migration to fiber and other sales related products and services applicable
  • Prepare CM/ DM form for affected customers (Wrong input of account number)
  • Report technical concerns to operations team (No connection, LOS, Slow Connectivity and Others)
  • Handle reports/ data consolidation as needed by the immediate head
  • Participate in outbound activities when needed
  • Answer phone calls

Operations efficiency

  • Responsible for walk-in management
  • Act as lobby officer if needed
  • Does quick-kill on applicable transactions
  • Logs necessary data to available resources
  • Knows how to prepare reports
  • Filing, organization of documents

AREAS OF ASSIGNMENT

  • Bayombong, Nueva Vizcaya
  • Cauayan, Isabela
  • Laoag, Ilocos Norte
  • Ugong, Pasig
  • Santiago, Isabela
  • Cauayan, Isabela
  • Solano, Nueva Vizcaya
  • Talisay, Batangas
  • Tuguegarao, Cagayan Valley
  • Vigan, Ilocos Sur

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism

Working rights

The opportunity is available to applicants in any of the following categories.

CitizenPermanent residentFull working rightsLimited working rightsNo working rights
Philippines