Business Transformation and Readiness Senior Specialist (Start ASAP)

QUALIFICATIONS

• With at least 3 years of solid experience as an Enterprise Business Transformation Specialist or any equivalent discipline in a supervisory capacity
• With experience in transforming teams through technology, organization, culture, process, and overall innovation management
• Familiarity and/or exposure with Digital-Business Transformation Frameworks/BoK & Enabling Tools: BPMN/BPR/RPA, Business Analysis BoK, Problem-Solutioning Methodologies, Enterprise Business Architecture, Digital Practitioner BoK, Organizational Change/Lead Management, Innovation/Customer/Product Lifecycle, Digital Transformation
• Familiarity with industry standards (e.g., TM Forum eTOM, SID, TAM) and key industry solutions and technologies (e.g., Digital Platforms, BSS, OSS, ERP, Provisioning Tools, NMS, Wired Broadband Network Infrastructure, Fiber Technology)
• With working knowledge and understanding of the Philippine ICT/Telecommunication industry and competition
• With experience and understanding of operations across multiple functions of the ICT/Telecommunication business (e.g., digital customer life, ordering, fulfillment, billing, customer experience/care/service, assurance, marketing, sales, etc.)
• With experience and understanding of planning and leading key activities across the solution delivery lifecycle (e.g., business and user requirements storyline definition, process design blueprint, implementation/commissioning, business/technical and launch readiness)
• With experience in administering/supporting related tasks for small to large-scale transformation initiatives (definition, design, implementation) with a focus on delivering operating model enhancements (people, process, technology)
• With a proven ability to deliver business results (own and cross-functional efforts) and readiness across multiple transformation initiatives
• With the ability to communicate complex information and ideas effectively and confidently to all levels
• With the ability to understand, manage, and influence stakeholder expectations and needs
• With the understanding of the future direction of ICT/Telecommunication service provider solutions (e.g., IoT, contents, future applications, etc.)
• Demonstrated cross-functional orchestration and collaboration skills for holistic alignment
• Proficient oral, presentation, and written communication skills (well-synthesized reports and presentation decks in various formats such as .doc, .xls, .ppt, etc.)
• With a resilient spirit to work and deliver expected results amidst rapidly changing and ambiguous environments like ICT/Telecommunication
• With strong interpersonal skills and a demonstrated ability to partner with internal stakeholders and external partners/affiliation

JOB DESCRIPTION

INNOVATION IDEATION/INCEPTION

• Determine opportunities to pertinently scale and transform operations, modernize processes and technologies, ensure proper data management, and align institutionalization structure/resources towards an enabling environment that could correspondingly improve overall operational efficiency metrics, customer journey experience, and high rate of return

STRATEGIC BUSINESS ANALYSIS

• Demonstrate strategic orientation, anticipate/navigate scenarios in a complex business environment, and conduct unstructured/structured/sophisticated business analyses to assess transformational opportunities, risks, and potential short and long-term outcomes

BEST PRACTICES FRAMEWORK

• Capitalize from experiences and applicable global best practices to pioneer/spearhead the introduction and development of operating frameworks on work scenario planning, problem solutions, process improvement, and transformation management

OPERATIONAL EXCELLENCE AGENT

• Proactively be an enterprise catalyst for operational excellence and identify opportunities for standardization, simplification, and automation of processes while balancing the business need for flexibility and appropriate localization

DATA RESEARCH AND ANALYTICS

• Practice continuing data collation, benchmarking, and research (internal/external sources) to continually review baseline scenarios and possible technology/product/function and process/policy gaps, and therefrom through probable blue-sky-thinking efforts too, identify enrichment, innovation, and transformation initiatives

BASELINE AND FUTURE STATE ANALYSIS

• Collaborate/orchestrate group sessions with enterprise stakeholders and end-users to identify and understand the current/as-is state of business and technical processes, procedures, and challenges, and accordingly map potential future/to-be recommendations

SOLUTION FEASIBILITY AND REQUIREMENTS DEFINITION

• From disparate sources during the conduct of business, gaps, and needs analyses, synthesize data and insights, and accordingly specify/prepare a description of innovation/solution requirements and/or related use cases, and support exercises for a needed feasibility study

DIAGNOSTIC PROBLEM MANAGEMENT

• Leverage opportunities for data and business analysis approach to assess intermittent problems/issues, unravel root causes, and identify potential corrective/preventive solution measures for nimble decision-making and actions

STAKEHOLDERS MANAGEMENT

• Facilitate/drive thought leadership with various stakeholders and project/squad members on potential approaches and methodologies relative to innovation case rationalization/implementation, and emerging problem solutions

END-TO-END SOLUTIONS AND IMPLEMENTATION

• Identify opportunities to administer/orchestrate holistic development/enrichment initiatives and smart ways to deploy suitable technology, business data/intelligence, process/policy, and resource/capability programs to achieve business financial/operational targets and resolve arising problems/constraints

ALIGNMENT WITH EPMO

• For already defined program/initiative assignments in support of EPMO programs/project portfolio, ensure proper collaboration with different departments/stakeholders for consistent communication and delivery of commitments

TASK/PROJECT PLANNING AND APPROVAL

• Ascertain for any target initiative that a proper work plan is crafted, discussed, and agreed upon by the named stakeholders or project/initiative team, and approved for implementation

WORK QUALITY AND RISK/ISSUE MANAGEMENT

• For approved target transformation project plans/tasks, implement with minimal disruption and according to a well-defined work-breakdown-structure with due consideration to expected quality and likewise potential risks/issues

BUSINESS AND TECHNICAL DOMAINS READINESS

• Accomplish project assignments related to business and technical readiness essential to every critical project stage

BENEFITS CASE MEASUREMENT AND TRACKING

• Create/institute a system to evaluate the success criteria and qualitative/quantitative benefits realization of every initiative, and present findings to management and key stakeholders

DOCUMENTATION/KNOWLEDGE MANAGEMENT

• Ensure that appropriate program/project/tasks documentation and knowledge management are established and sustained for all assigned initiatives