Updating Results

Converge ICT Solutions Inc.

  • 1,000 - 50,000 employees

Technical Support Associate - Pasig City

Ugong, Pasig
Provide troubleshooting services to end-users who need assistance with their computer hardware or software.

Opportunity details

Opportunity Type
Internship
Number of Vacancies
1-2
Start Date
ASAP

Application dates

Applications Open
3 Aug 2021
Applications Close
31 Aug 2021

Minimum requirements

Minimum Prior Qualification
Bachelor
Accepting International Applications
No
Qualifications Accepted
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience

Hiring criteria

Entry pathway

See details

Working rights

Philippines

  • Citizen
  • Permanent resident
Read more

QUALIFICATIONS

  • With Bachelor's degree in Information Systems, Computer Science or equivalent
  • With at least 2-3 years of relevant experience in a help desk environment supporting desktop, wide area network and local area network equipment
  • Proficient in using Microsoft Word, Excel, PowerPoint and MS Outlook or Google Suite.
  • Experience in Working large-scale implementations
  • With good verbal and written communication skills

JOB DESCRIPTION

Grow the business

  • Deployment of all IT Tools and ensure that all software, business applications and access are provided on time
  • Ensure all internal troubleshooting guidelines/ processes are followed and all administration work-related resolutions provided are accurately completed
  • Ensure 100% adherence to Security, Regulatory, Compliance and Audit Standards

Delight our customers

  • Achieve outstanding customer feedback by ensuring all their issues and request are resolved on time

Operational excellence

  • Optimize IT Technical Support processes and practices that will improve turnaround time in resolving and request raised by the users
  • Ensures that all the solutions provided adhere to the company-wide standard design and configuration

Build and engage corporate culture

  • Achieve the targets eNPS by participating in a daily and weekly cadence
  • Achieve at least 1hr study time to learn new technical skills per week

AREA OF ASSIGNMENT

  • Ugong, Pasig

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security

Working rights

The opportunity is available to applicants in any of the following categories.

CitizenPermanent residentFull working rightsLimited working rightsNo working rights
Philippines