Able to contribute to the design for deliverables.
Has ability to perform/drive resolution of problems on individual products.
Able to communicate broad and specific concepts with team and to peers.
Able to produce documentation for use by team and customer.
At least 1 micro-certification
1 full project cycles OR 6 month support engagement
DevOps Foundation (Git, Jenkins, Ansible, Docker, Automation test framework
Participates in cross-functional teams.
Provide process and technical consulting service to clients
Contribute to the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training
Leading workshops to demonstrate the platform and application function, define client current and desired state, and finally the proposed solution.
Building client understanding of ServiceNow functionality and presenting to a high standard of quality, including customers demonstration, story definition, testing, and supporting the wider sales and delivery functions.
Work with the Development Team in the development of new functionality
Contributes to the creation and content of appropriate work products
Mentoring and training more junior members of the team