Updating Results

Eclaro Business Solutions

  • 500 - 1,000 employees

Application Analyst

Quezon City, Philippines (Temporary WFH set up until further notice.)
The Application Analyst provides resolution to our customer issues that come in via chats or email that cannot be resolved on the first pass.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
35-40
Start Date
ASAP

Application dates

Applications Close
1 Oct 2021

Minimum requirements

Minimum Prior Qualification
Bachelor
Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training

Hiring criteria

Entry pathway

See details

Working rights

Philippines

  • Citizen
Read more

Job Responsibilities:

  • Develop and implement initiatives to improve customer services.
  • Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
  • Evaluate and prioritize customer inquiries to better serve customers.
  • Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
  • Maintain history records and related problem documentation for future reference.
  • Maintain relationships with other internal departments as well as client base to improve business performance.
  • Conduct training to customers and internal staff on company products and services.
  • Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc. when needed.
  • Take ownership of customer issues in order to follow up on outstanding requests and escalate issues when necessary.
  • Maintain the internal and external customer databases.
  • Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
  • Maintain up-to-date knowledge on customer business areas.
  • Maintain broad knowledge about the company's products and services.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway

Working rights

The opportunity is available to applicants in any of the following categories.

CitizenPermanent residentFull working rightsLimited working rightsNo working rights
Philippines

Graduate Success Stories


  • Graduate stories
Our company, Eclaro Philippines maintains a work-life balance to keep their employees physically and mentally healthy. Remember that mental health and physical health are always important. 

Rhea Lalaguna

  • Graduate stories
Our company, Eclaro Philippines maintains a work-life balance to keep their employees physically and mentally healthy. Remember that mental health and physical health are always important. 

Rhea Lalaguna

  • Graduate stories
Our company, Eclaro Philippines maintains a work-life balance to keep their employees physically and mentally healthy. Remember that mental health and physical health are always important. 

Rhea Lalaguna

  • Graduate stories
Our company, Eclaro Philippines maintains a work-life balance to keep their employees physically and mentally healthy. Remember that mental health and physical health are always important. 

Rhea Lalaguna