Updating Results

Emerson

  • #3 in R&D and manufacturing
  • 50,000 - 100,000 employees

Customer Service Associate

Quezon City, Metro Manila
Be part of a team of global experts that helps Emerson customers to optimize valuable resources.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
10-50
Start Date
Ongoing

Application dates

Applications Close
31 Dec 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
C
Communication & Media Studies
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
Music & Performing Arts
Photography
Creative Arts (all other)
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Classics
Criminology
Development, Migration & Gender
Archaeology & History
International Studies
Languages, Literature & Linguistics
Librarianship & Curatorial Studies
Philosophy
Politics & Policy Studies
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
L
Justice & Law Enforcement
Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
Nursing & Midwifery
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Physiotherapy & Rehabilitation
Podiatry
Public Health
Radiography
Medical & Health Sciences (all other)
Medical Technology
Psychology & Counselling
P
Architecture & Interior Design
Building & Construction
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Veterinary Science
Sciences (all other)
Spatial Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training
T
Building
Carpentry
Heating, Ventilation & Cooling
Flooring, Plastering & Tiling
Plumbing & Gasfitting
Bricklaying & Stonemasonry
Electrical
Glass & Glazing
Landscaping & Horticulture

Hiring criteria

Entry pathway

See details

The Monitoring Service Associate is a key member of the Emerson ProAct™ Team. In this capacity, you will have the opportunity to be part of a team of global experts that helps Emerson customers (supermarkets, convenience stores, retail, commercial buildings, food service, transportation, etc.) to optimize facilities and operations, maintain conditions, assets and facilities, and manage energy, refrigerants and other valuable resources. This ultimately leads to supporting our customers by protecting their hard-earned gains and identifying improvement opportunities to help them expand their businesses.

What you will work on:

As a Monitoring Service Associate, your responsibilities include:

  • All service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support required
  • Investigation of refrigeration and/or HVAC (Heating, Ventilation, Air-conditioning) alarms received and diagnosing them based on agreed standards
  • Ensuring immediate delivery of alarm details with accurate documentation by calling or sending an email to external customers
  • Generating and dispatching service work orders of field technicians to troubleshoot onsite concerns

What you will need:

  • Graduate of any 4-year degree (Third-year undergrads or Associate degree holders may be considered)
  • At least 6 months experience in interactive customer service and related functions
  • Background in offshore service operations is an advantage

Who we are looking for:

  • Excellent English verbal and written communication skills – able to communicate clearly and effectively; listens actively and; able to adapt communication skills appropriately
  • Good interpersonal skills – can collaborate well with others, willing to take new instructions and work requests
  • Customer focus – displays the drive to deliver relevant solutions based on customer need
  • Flexibility – willing to work on shifting schedule (may include weekend work with a scheduled day off) to support the business and customers; willing to work overtime or on rest day overtime to support manpower requirement during critical days and/or peak season
  • Resilience and Situational adaptability – able to effectively and independently function while

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Certificate or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security