2021 Enablement Services - Talent Shared Services Associate (HR Support)

The Talent Shared Services Associate will be responsible for completing assigned HR functional transaction or work activities of Recruitment Administration in accordance with the established policies, procedures and service level agreements. This role may provide service delivery in respect of specific or combined HR functions (recruitment support, onboarding support, people data administration, learning administration and performance management).

Key Responsibilities:

You will be attending to HR inquiries/requests/transactions as assigned and ensure that they are processed, documented, and delivered within defined standards and service level agreements. When responding to customer needs, you are expected to exercise good judgment in applying concepts and guidelines in a timely manner via email or telephone. You will also ensure that all new process updates are incorporated while processing transactions. As directed, you will prepare and contribute to reporting. You can identify potential areas for process improvement and make recommendations. You will also be given opportunities to identify and make recommendations on potential areas for process improvement and assist with initiatives and other projects as assigned.

Skills and attributes for success

• Displays positive attitude; meets challenges and changes with an open mind, demonstrates commitment to the job
• Good organization, analytical and problem-solving skills; able to exercise judgment in day to day work activities
• Takes initiative and follows through as appropriate; attentive to details; efficiently processes high volume of transactions
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements