Updating Results

EY Global Delivery Services

  • #3 in Accounting & advisory
  • 1,000 - 50,000 employees

Talent Shared Services Associate (HR Support)

Join a global team of connected, innovative strategic business advisors and candidate advocates.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
Start Date
30 Jun 2021

Application dates

Applications Close
30 Jun 2021

Minimum requirements

Minimum Prior Qualification
Accepting International Applications
Qualifications Accepted
Business & Management
Psychology & Counselling

The opportunity

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including recruitment support, onboarding support, people data administration, learning administration and performance management support to Ernst & Young member firms.

TSS provides services to the country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure.

These services are delivered from our centres in Dalian, China; Kerala, India, Manila Philippines and Wroclaw, Poland.

The TSS Associate is responsible for completing assigned HR functional transaction or work activities of recruitment /onboarding/people data administration… in accordance with the established policies, procedures and service level agreements of GDS whilst building positive and productive relationships with customer representatives.

Your key responsibilities

  • Attends to HR functional inquiries/requests/transactions as assigned (including inquiries or requests via telephone or email) in accordance with established policies and procedures
  • Ensures all transactions are processed, documented and delivered within defined SLAs and quality standards and that work instructions are diligently followed; escalates issues as needed
  • Ensures all new process updates are incorporated while processing transactions
  • Responds to customer needs and inquiries exercises good judgment in applying concepts and guidelines
  • Follows through on commitments and takes responsibility for results; effectively prioritizes assignments; identifies and reports barriers and issues to Supervisor
  • Responds to emails and enquires in a timely manner
  • Prepares and contributes to reporting as directed
  • Actively participates and completes the performance management and development plan activities
  • Identifies potential areas for process improvements and makes recommendations to Supervisor
  • Assists with GDS initiatives and other projects as assigned
  • Ensures GDS organizational policies and processes are followed

To qualify for the role you must have

  • Bachelors degree or above from a commercial, business or HR related discipline.
  • 0 -2+ years work experience preferred including prior Shared Services/BPO and/or HR Operations experience