Customer Field Services - Intern (Rolling Intake)

About Globe

Globe Telecom Inc. (Globe Telecom) is a provider of integrated telecommunication services in the Philippines. The company offers wireless and fixed communication services. Globe Telecom offers regular postpaid plans, mobile data plans, prepaid promos, mobile internet, online shop, and broadband services.

Your role

• Monitor quality of work of broadband installation and repair and compliance with community servicing initiatives.
• Perform validation on the adherence to the standards of broadband installation and repair.
• Check compliance of technicians and dispatchers on the community servicing initiatives

Training & development

Globe University, the company’s training arm, focuses on creating and providing collaborative and diverse learning experiences to enhance the capabilities of all Ka-Globe. Learning and development programs help upskill the workforce. Well-equipped and happy employees make for better customer service, aside from boosting their overall performance while working remotely. 

Career progression

Globe allows graduates to gain exposure and training across different domains in the business and contribute to projects in corporate social responsibility and get mentoring from senior management and executives.

Work-life balance

At Globe, they increased productivity while achieving common goals, trust and respect among co-workers, furthering one’s career with strong support in the workplace, developing long-lasting relationships, and, more importantly, a healthy work-life balance are positive results of having a good relationship with co-workers.

Company culture

Globe has adopted a customer-centric culture where the customers serve as a beacon for everything the company does. This focus on the customer is key to the success of Globe over the years. Keeping customers happy also translates to satisfied shareholders and motivated employees.

Source/s:

• globe.com
• youtube.com