Updating Results

Insight

  • 1,000 - 50,000 employees

Customer Service Coordinator

Pasig City, Metro Manila
Customer Service Coordinator will provide world-class customer service while responding to customer inquiries and concerns via different channels.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1-5
Start Date
Ongoing

Application dates

Applications Close
13 Oct 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development

Hiring criteria

Entry pathway

See details

What you'll do at Insight

  • Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through Insight's 800 number
  • Collaborate with multiple departments in order to best assist client's with needs
  • Keep detailed records on customer interactions in CRM
  • Get to know the customers using all available means to perform effective research in the initial development and ongoing maintenance of potential customers
  • Look for opportunities to expand the solution areas existing clients buy-in and provide necessary materials and contacts when appropriate
  • Effectively qualify opportunities using B.A.N.T. criteria, by identifying Budget, Authority, Need and Timeframe for implementation
  • Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes
  • All other duties as assigned

What you'll need to join Insight

  • Proficient in the English language
  • Bachelor's / Associate degree - Open to college undergraduates
  • One to two years related experience and/or training; or equivalent combination of education and experience
  • Previous experience selling computer technology highly encouraged
  • Strong knowledge of IT products and services needed, understanding of lead data and CRM systems and experience building relationships and gain trust over the phone and by email with professionals at all levels

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security