Provide a friendly and warm customer experience to internal and external customers regarding requests and inquiries coming through Insight's 800 number
Collaborate with multiple departments in order to best assist client's with needs
Keep detailed records on customer interactions in CRM
Get to know the customers using all available means to perform effective research in the initial development and ongoing maintenance of potential customers
Look for opportunities to expand the solution areas existing clients buy-in and provide necessary materials and contacts when appropriate
Effectively qualify opportunities using B.A.N.T. criteria, by identifying Budget, Authority, Need and Timeframe for implementation
Ability to multi-task by answering phones, servicing customers and teammates while taking accurate notes for tracking purposes
All other duties as assigned
What you'll need to join Insight
Proficient in the English language
Bachelor's / Associate degree - Open to college undergraduates
One to two years related experience and/or training; or equivalent combination of education and experience
Strong knowledge of IT products and services needed, understanding of lead data and CRM systems and experience building relationships and gain trust over the phone and by email with professionals at all levels
Hiring criteria
You should have or be completing the following to apply for this opportunity.