2021 IT Dispatcher (Rolling Intake)

What you'll do at Insight

• The IT Dispatcher will be responsible for supporting maintenance/project groups of MSC.
• Monitors client queues from various inbound touchpoints.
• Responds to client requests.
• Confirms schedules of dispatched technicians.
• Coordinates logistics with stakeholders.
• Support Inbound and Outbound Call queues
• Escalates priority issues based on guidelines.
• Tracks and updates open requests.
• Creates end-of-shift handoff report.
• Other duties as assigned.
• Reports directly to Operations/Shift Leads.

What you'll need to join Insight

General Requirements:

• Bachelor's Degree in Computer Studies, Business, or related field, from four-year College or University
• Fresh graduates are welcome to apply.
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities
• Proven ability to communicate effectively across all levels of the organization
• Strong commitment to company values and operating principles

Technical Requirements:

• Familiar with ticketing tools and call management tools.
• Basic knowledge in using Microsoft Office Suite.

Preferred:

• Familiarity with supporting desktop issues.
• Experience supporting or working in the customer service field in a BPO environment.
• Experience in using a ticketing system.