Service Desk Analyst (Rolling Intake)

What you'll do at Insight:

• Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases.
• Instruct end-users in the appropriate use of equipment, software, and/or reference materials.
• Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
• Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
• Work closely with other team members to identify and suggest resolutions and improvements.

What you'll need to Join Insight:

• Bachelor's Degree Holder
• Open to Undergraduates
• 6 months to 1year + helpdesk experience in a corporate environment preferred.
• Must have excellent customer service and interpersonal communication skills.
• Flexibility with work schedule.