Updating Results

Insight

  • 1,000 - 50,000 employees

Service Desk Analyst

Pasig City, Metro Manila (1 week hybrid setup; WFH and Work on Site)
The Service Desk Analyst is the front-line support of Insight Customers and will provide technical support assistance via phone, email, and chat.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1-5
Start Date
Ongoing

Application dates

Applications Close
31 Oct 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
Music & Performing Arts
Photography
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Geotechnical Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
International Studies
Languages, Literature & Linguistics
Liberal Arts
Librarianship & Curatorial Studies
Philosophy
Politics & Policy Studies
Social Science (all other)
Social Work & Sociology
Theology & Comparative Religion
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Sciences (all other)
Spatial Science
Veterinary Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training
T
Bricklaying & Stonemasonry
Building
Carpentry
Electrical
Flooring, Plastering & Tiling
Glass & Glazing
Heating, Ventilation & Cooling
Landscaping & Horticulture
Plumbing & Gasfitting

Hiring criteria

Entry pathway

See details

What you'll do at Insight:

  • Effectively manage issues through multiple forms of inbound requests including calls, e-mails, chat, web forms, or client tracking/ticketing databases.
  • Instruct end-users in the appropriate use of equipment, software, and/or reference materials.
  • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
  • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.
  • Work closely with other team members to identify and suggest resolutions and improvements.

What you'll need to Join Insight:

  • Bachelor's Degree Holder
  • Open to Undergraduates
  • 6 months to 1year + helpdesk experience in a corporate environment preferred.
  • Must have excellent customer service and interpersonal communication skills.
  • Flexibility with work schedule.
     

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security