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Insight

  • 1,000 - 50,000 employees

Technical Writer

Pasig City, Metro Manila
Technical Writer is responsible for creating and reviewing knowledge articles and conducting QA assessments within the Service Desk team.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1-5
Start Date
Ongoing

Application dates

Applications Close
13 Oct 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
C
Communication & Media Studies
Journalism & Writing
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development

Hiring criteria

BA/BS in Technical Writing, Journalism, Communications, English, or equivalent

See details

What you'll do at Insight

  • Collaborate with other teams to write consistent, clear, professional documentation using KCS standards to manage the knowledge lifecycle
  • Review, edit and develop internal/external content ensuring it meets Insight's content standard
  • Create/update templates
  • Manage Insight and client knowledge articles
  • This role is customer-facing (virtually, travel not required)

What you'll need to join Insight

  • BA/BS in Technical Writing, Journalism, Communications, English, or equivalent
  • 3-5 years of technical writing experience, knowledge management or equivalent
  • Experience using the ServiceNow knowledge base is desired
  • Understanding of KCS concepts or KCS certification preferred
  • Exceptional capabilities with MS Office suite (Word, PowerPoint, Visio)
  • Superior attention to detail
  • Ability to work independently and as part of a team in a fast-paced environment
  • Not afraid to ask questions and give/pursue ideas
  • Excellent organizational and interpersonal skills
  • Ability to communicate with different audiences
  • Willingness to take initiative and be accountable for your own work
  • Ability to work in a fast-paced, technology-driven environment while striving to achieve customer satisfaction
  • Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
  • Strong written and verbal English communications skills
  • Able to successfully manage multiple priorities
  • Proven ability to communicate effectively across all levels of the organization
  • Strong commitment to company values and operating principles

Hiring criteria

You should have or be completing the following to apply for this opportunity.

BA/BS in Technical Writing, Journalism, Communications, English, or equivalent
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
C
Communication & Media Studies
Journalism & Writing
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security