What it does: Provides finance, administrative, investment, information technology, and contact centre services to Manulife companies nationwide.
Best known for: Being the shared services provider of Manulife, a leading financial services group with millions of customers in 22 countries. Manulife offers wealth management products and financial protection to the group and individual customers in Asia, the United States, and Canada.
Staff stats: Around 1,750 employees.
The good bits: Lots of opportunities for career growth, generous incentive programs for star performers and a variety of other fringe benefits. Geographic diversity offers opportunities to brush shoulders with people from different cultures.
The not-so-good bits: Though salary varies from role to role, most insiders complain about the below-average basic pay that pales in comparison to other BPOs. Cebu branch insiders criticise the constant traffic that plagues Mactan Newtown, causing frequent transportation issues, especially for those on the night shift. Constantly shifting schedules may also be an issue.
Hiring grads with top marks in: A variety of jobs are open to graduates from all fields (especially for customer service roles), but more specialised jobs require degree holders in business-related courses such as Accounting, Finance, or Business Management; Legal courses; Industrial Engineering, Computer Science, Cyber Security, or any technology or data-related courses; Math, Statistics, Economics, and other quantitative disciplines; Humanities/Liberal Arts, Psychology, Human Resource Management or equivalent.
Manulife Business Process Services (MBPS), established in 2006, is a global shared service centre that provides finance, information technology, contact centre, administrative and investment services to Manulife Financial companies located all around the world.
In Manila, the company has around 1,750 employees engaged in various financial services including marketing/communications, human resources, finance/investments, administration, actuarial, customer service, health science, information technology, and underwriting.
Canadian-based Manulife, the multi-national company MBPS serves, is a leading financial services group that offers wealth management and financial protection products and services to millions of customers around the globe. Products and services include group life and health insurance, pension products, mutual funds, banking products, individual life insurance, long-term care services, and annuities. Manulife Financial operates through two brand names: ‘Manulife Financial’ in Canada and Asia and ‘John Hancock’ in the United States.
The recruitment process varies from role to role, but applicants may expect an initial written or online examination tailored to their role (eg basic aptitude, English, math, logic, letter writing), followed by a series of technical and behavioural interviews with HR representatives and/or department heads. The process may take as long as two weeks.
Insiders reported an average to below-average basic pay. Fringe benefits may include attendance incentives, retirement plans, company-paid training and team building, and HMO with two free dependents.
The company holds a strong belief in work-life balance and hosts a variety of annual employee engagement activities which include a sports fest, performers night, Christmas party, and other themed employee events.
Employees often use the words ‘fun’, ‘fulfilling’, and ‘supportive’ to describe the MBPS workplace.
Manulife Financial commits to building better futures by supporting various initiatives through employee volunteerism and giving. In 2018, Manulife's Global Women's Alliance, an initiative tasked with supporting the development, attraction, and advancement of women, helped young women succeed in job hunting by providing them with corporate clothing. The group also ended the year with a Christmas drive, giving away Christmas baskets to administrative personnel who work in the Manulife office.
During the same year, Manulife Financial partnered up with Hands-On Manila and MBPS to expand the Peso Smart financial literacy program, a series of classes that educates public school students the basics of investing and saving, to even more schools in Bagong Silangan, Kamuning, Pembo, Mandaluyong Addition Hills, and Nueve de Febrero elementary schools. Around 60 students graduated from Peso Smart in March 2019.
Whether you’re looking for career advancement or raring to explore different fields, MBPS’ multi-faceted departments and penchant for recognising top talent make it an outstanding choice (that is, if you’re willing to forego the potentially below average basic pay and the constantly shifting schedules).