2021 Account Management Executive

Responsibilities:

• Manage a portfolio of 50-60+ clients at one time remotely
• Establish and maintain strong client relationships through regular close contact through frequent phone calls, email communication, and meetings online
• Contact each client via phone call or online meeting at a minimum of once a month
• Complete IMS Bootcamp and pass all train backs with a 90%+
• Answer inbound calls and emails regarding client issues effectively and problem solve at the account manager level
• Escalate client issues to the appropriate teams including Support, Implementation, QA/Development, etc. if items cannot be resolved at the account manager level
• Follow up on client issues within 24-48 hours with updates
• Monthly status report meeting with TL and Manager
• Weekly team meeting client reports
• Ensure client information in MOS is accurate and up to date
• Updating, adding, and verifying client contact information in MOS monthly, making sure to mark key contacts such as office managers, physicians, etc.
• Create cases in MOS to coordinate IMS Build updates, server migrations, and other IT related updates
• Document all client communication in MOS
• Effectively manage task assignments (IMS updates, escalations, weekly meeting reports, webinars, reference)

Requirements:

• College graduate of any program
• Strong attention to detail and multi-tasking skills
• Can work well with a team
• With at least 1-year Customer Service experience
• Proficient in Microsoft applications
• Good English verbal and written communication skills
• Willing to work during holidays and weekends
• Willing to work in our Cebu IT Park office