Updating Results

Optum Global Solutions Philippines

  • #1 in Health
  • > 100,000 employees

2021 Customer Service Advocate

Taguig City, Muntinlupa, Quezon City and Cebu City

Opportunity Expired

Our customer service teams are helping people from around the world!

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1-500
Start Date
Ongoing

Application dates

Applications Open
21 Sep 2021
Applications Close
17 Dec 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
C
Communication & Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Journalism & Writing
Music & Performing Arts
Photography
E
Aerospace Engineering & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Geotechnical Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
F
Food & Hospitality
Personal Services
H
Anthropology & Geography
Archaeology & History
Classics
Criminology
Development, Migration & Gender
Humanities (all other)
International Studies
Languages, Literature & Linguistics
Liberal Arts
Librarianship & Curatorial Studies
Philosophy
Politics & Policy Studies
Social Science (all other)
Social Work & Sociology
Theology & Comparative Religion
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development
L
Justice & Law Enforcement
Law
Legal Studies
M
Audiology & Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Medical & Health Sciences (all other)
Medical Technology
Medicine & Medical Science
Naturopathy, Acupuncture & Complementary Medicine
Nursing & Midwifery
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Physiotherapy & Rehabilitation
Podiatry
Psychology & Counselling
Public Health
Radiography
P
Architecture & Interior Design
Building & Construction
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Sciences (all other)
Spatial Science
Veterinary Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training
T
Bricklaying & Stonemasonry
Building
Carpentry
Electrical
Flooring, Plastering & Tiling
Glass & Glazing
Heating, Ventilation & Cooling
Landscaping & Horticulture
Plumbing & Gasfitting

Working rights

Philippines

  • Philippine Citizen
  • Philippine Permanent Resident
Read more

Customer Service careers at Optum. Our customer service teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem-solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. We support you with the latest tools, advanced training and the combined strength of high calibre co-workers who share your passion, your energy and your commitment to quality. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company.


Learn more about why this is the place to do your life's best work.

Member Services:
You will be responsible for inbound and outbound calls from members. You will respond to general questions or take information from members related to but not limited to:

  • Health benefits
  • Eligibility status/issues
  • Claims inquiries
  • Requests for member materials
  • Prescription benefits
  • Primary care physician changes
  • Prescription coverage
  • ID cards and Open Enrollment Verification

Provider Services:
You will personalize every interaction with providers regarding their concerns/questions for:

  • Benefits
  • Eligibility
  • Authorization/notification
  • Claims
  • Billing
  • General requests

You will advocate on behalf of our providers in a compassionate manner to resolve their concerns.

What you will get:

Tuition Reimbursement

  • Your career growth and development is important to us.
  • We will provide financial assistance for educational costs should you be eligible and approved to enroll on external educational courses in order to improve your current job skills.

Wellness Program

  • We offer various wellness programs for the mind, body, soul and nutrition. All of which provides you support and resources to help you take positive action towards a healthier lifestyle.

Retirement Benefit

  • The retirement plan is designed to secure your future as you help improve the lives of millions. Eligible employees are automatically enrolled in the program. The benefit rewards tenure and encourages voluntary contribution.

Variable Compensation Plan

  • You have an opportunity to participate in a variable compensation plan, which is an important part of our total compensation opportunity. Our philosophy is Pay-for-Performance.

Work rights

The opportunity is available to applicants in any of the following categories.

country
eligibility

Philippines

Philippines

Philippine Citizen

Philippine Permanent Resident