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Optum Global Solutions Philippines, Inc.

  • > 100,000 employees

Healthcare Advisor (Customer Service Representative)

Taguig, Quezon City, Muntinlupa, Cebu
Here's an opportunity to use your skills that can elevate your career. Join us and help improve lives of people while you do your life's best work.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
36-50
Start Date
Ongoing

Application dates

Applications Open
13 Apr 2021
Applications Close
30 Apr 2021

Minimum requirements

Minimum Prior Qualification
Bachelor
Accepting International Applications
Yes
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
C
Communication
Media Studies
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
Music
Performing Arts
Photography
Creative Arts (all other)
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering Management
Environmental Engineering
Fire & Safety Engineering
Geomatic Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
Engineering & Mathematics (all other)
Geotechnical Engineering
F
Food and Beverage Service
Butchery
Baking and Pastry-making
Cookery
Food Hygiene
Food & Hospitality (all other)
Beauty Therapy
Hairdressing
Personal Services (all other)
H
Anthropology
Geography
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Archaeology
History
International Studies
Modern Languages
Literature
Linguistics
Translating & Interpreting
Librarianship & Curatorial Studies
Philosophy
Policy Studies
Political Science
Public Administration
Social Work & Sociology
Theology & Comparative Religion
Humanities (all other)
Social Science (all other)
Liberal Arts
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
L
Justice & Law Enforcement
Commercial Law
Constitutional Law
Criminal Law
Family Law
International Law
Tax Law
Legal Studies
M
Audiology
Speech Pathology
Biomedical Science
Chiropractic & Osteopathy
Dentistry & Dental Science
Exercise & Sports Science
Health Administration
Addiction Medicine
Anaesthesia
Dermatology
Emergency Medicine
General Practice
Intensive Care Medicine
Medical Administration
Obstetrics & Gynaecology
Occupational & Environmental Medicine
Ophthalmology
Paediatrics & Child Health
Pain Medicine
Palliative Medicine
Pathology
Physician
Psychiatry
Public Health Medicine
Radiation Oncology
Radiology
Rehabilitation Medicine
Sexual Health Medicine
Sport & Exercise Medicine
Surgery
Naturopathy, Acupuncture & Complementary Medicine
Aged Care Nursing
Community Nursing
Critical Care Nursing
Family & Child Health Nursing
Mental Health Nursing
Midwifery
Nursing & Midwifery (all other)
Nutrition & Dietetics
Occupational Therapy
Optometry, Ophthalmology & Orthoptics
Paramedic Science
Pharmacy & Pharmacology
Massage Therapy
Physiotherapy
Rehabilitation Therapies
Podiatry
Environmental Health
Epidemiology
Health Promotion
Human Movement
Indigenous Health
Occupational Health & Safety
Public Health (all other)
Radiography
Medical & Health Sciences (all other)
Medical Technology
Counselling
Psychology
P
Architecture
Interior Design
Landscape Architecture
Construction Management
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning
S
Agribusiness
Agricultural Science
Aquaculture & Fisheries
Viticulture
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Studies
Forestry Studies
Parks & Wildlife Management
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Veterinary Science
Sciences (all other)
Spatial Science
T
Curriculum Studies
Early Childhood Education
General Education Studies
Primary Teaching
Secondary Teaching
Special Education
Tertiary Education
TESOL
Vocational Education & Training
T
Building
Carpentry
Heating, Ventilation & Cooling
Flooring, Plastering & Tiling
Plumbing & Gasfitting
Bricklaying & Stonemasonry
Electrical
Glass & Glazing
Landscaping & Horticulture

QUALIFICATIONS:

  • A graduate of any 4-year course
  • Ability to multi-task
  • Must be willing to be assigned in Taguig, Quezon City, Muntinlupa, or Cebu
  • Must be willing to work on shifting schedules

RESPONSIBILITIES:

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)
  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends