Customer Service Representative (Rolling Intake)

About ProbeCX

Probe CX combines human intelligence with technological wizardry. Fueled by their deep passion for finding better solutions, they help clients solve their pain points and satisfy their customers. Their consulting-led approach leverages a comprehensive suite of capabilities to deliver scalable digital transformations.

Your role & responsibilities

• Develop and maintain a thorough understanding of the service, processes, and systems
• Provide accurate information, data, options, or alternatives to customers as necessary
• Ensure a positive customer experience
• Utilize chat control techniques to ensure efficiency evidenced by AHT
• Utilize available tools and knowledge bases to ensure completion of tasks or to process a variety of transaction types to prevent unnecessary customer escalations or complaints
• Follow standard chat flow, spiels, and other protocols
• Keep up-to-date with the most current and accurate information on all processes, policies, and product updates or changes received from servicing account/program
• Provide information to customers' inquiries in relation to products and services.
• Help their customers get the most out of their service or technology
• Respond to customers accurately and efficiently, explaining situations and providing them with answers
• Analyze and investigate customer information and concerns using all available resources.
• Facilitate and conduct basic troubleshooting steps for device or data/cellular reception issues of customers

Training & development

At Probe CX, they promise their clients that they’ll do it better. To do so, they tap into their limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.

Benefits

• HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!
• Lifestyle Flexibility Coordination Program is Available (once you hit Production) for your flexibility needs!
• 20 Annual Leaves, don't get Sick, and use it all for Vacation, with 10 convertible to cash
• Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,
• Real Career Growth Opportunities --- learn about their Future Focus Program, Stellar Academy, and Secondment Bootcamps!
• Summer Outing for the whole company, Gala Awards Nights for Top Performers, and a Kick-Ass Year-End Party
• Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)
• They are an equal opportunity employer with a strong Diversity and Inclusion Program!
• Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard.
• Christmas Baskets/Hams, Tenure and loyalty Gifts, Free Food Days, Holiday Gifts, Raffles…

Career progression

Work-life balance

Empathetic, talented, passionate, and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and they help them walk the walk. That’s where you come in.

With experience spanning over four decades, across a broad range of industries and markets, they’re bigger than their local competitors. They’re driven by passion. They’re global. They’re bolder. They have a more exciting work environment. They’re more dynamic with better ideas. They empower people. They have a very clear purpose. And they’re opposed to bland and boring jobs.

Company culture

They live by their unique passion-focused culture. It helps them foster team spirit and a sense of belonging, and this is what helps create a bright, bold, and buzzing atmosphere.

About you

• Excellent English communication skills
• Client Services related work experience
• Some knowledge of Tech/IT
• Client exposure / Stakeholder management
• Project and Change management
• Data analysis
• Critical thinking

How to apply

Please click the "Apply on employer site" button on this page to apply.

Their team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of their roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.

Source/s:

• probecx.com
• youtube.com