Cruise Specialist (Rolling Intake)

About ProbeCX

Probe CX combines human intelligence with technological wizardry. Fueled by their deep passion for finding better solutions, they help clients solve their pain points and satisfy their customers. Their consulting-led approach leverages a comprehensive suite of capabilities to deliver scalable digital transformations.

Your role

• Cruise Specialists will handle customer inbound service calls that may be pre-booked, pre-cruise, and post-cruise in nature.
• Cruise Specialists (Service) will assist with customer’s inquiries, concerns, or questions, as well as action requests to manage existing bookings for both direct guests and travel advisors.
• This role will use knowledge of the client-specific processes, policies, and products to respond to customer’s queries and provide assistance to resolve customer needs. This will be done through accessing the client'sreservations system to action any requests that require amendment to existing bookings, or creating new bookings.
• In addition to the reservations systems, Cruise Specialists are given access to the client’s knowledge base, where processes, policies, and updates are housed in order to provide the most up-to-date information and the most suitable resolution for customers
• Cruise Specialists ring-fences customer satisfaction in the inbound channel, upholding solid customer experience by ensuring complete and accurate information is utilized and provided when handling customer interactions, that the calls are handled in an efficient manner, as well as demonstrating customer service throughout the conversation with the customers. While customer interactions are primarily inbound calls,
• Cruise Specialists may also be handling non-voice interactions. 

Training & development

At Probe CX, they promise their clients that they’ll do it better. To do so, they tap into their limitless capabilities, the latest technology, state-of-the-art buildings, proven operating tools and techniques, and fast networking. The training length varies per role and client. It's largely dependent on the complexity of the position and the client it services.

Benefits

• HMO with a subsidized fee for 1 dependent for life, Wellness Program available 24/7, and Life Insurance!
• Lifestyle Flexibility Coordination Program is Available (once you hit Production) for your flexibility needs!
• 20 Annual Leaves, don't get Sick, and use it all for Vacation, with 10 convertible to cash
• Night Differential and Hazard Pay, Monthly Uncapped Profit Incentives,
• Real Career Growth Opportunities --- learn about their Future Focus Program, Stellar Academy, and Secondment Bootcamps!
• Summer Outing for the whole company, Gala Awards Nights for Top Performers, and a Kick-Ass Year-End Party
• Ability to apply for Internal Global Openings (Australia, US, Singapore, South Africa)
• They are an equal opportunity employer with a strong Diversity and Inclusion Program!
• Executives and Senior Managers that act like your peers and that you can talk to on a daily basis! Your opinions and recommendations can be heard.
• Christmas Baskets/Hams, Tenure & Loyalty Gifts, Free Food Days, Holiday Gifts, Raffles…

Career progression

Work-life balance

Empathetic, talented, passionate, and prepared people are the bread and butter of our success. Their ideas are the lifeblood of our business and help them walk the walk. That’s where you come in.

With experience spanning over four decades, across a broad range of industries and markets, they’re bigger than their local competitors. They’re driven by passion. They’re global. They’re bolder. They have a more exciting work environment. They’re more dynamic with better ideas. They empower people. They have a very clear purpose. And they’re opposed to bland and boring jobs.

Company culture

They live by their unique passion-focused culture. It helps them foster team spirit and a sense of belonging, and this is what helps create a bright, bold, and buzzing atmosphere.

About you

• Above Average to Excellent problem-solving skills
• Attention to detail
• PC skills - Typing speed & accuracy; navigation
• Customer Service skills
• Objection handling
• Empathetic
• Resilient

How to apply

Please click the "Apply on employer site" button on this page to apply.

Their team works very fast to process a high volume of applications. You can expect to be in contact with a recruiter via phone or email within 1-2 business days of applying. It is important to note that most of their roles require background checks and this process can take up to 4-6 weeks in some cases. Rest assured, your recruiter will be in contact with you every step of the way.

Source/s:

• probecx.com
• youtube.com