Updating Results

QIAGEN Business Services Manila

  • 1,000 - 50,000 employees

2021/2022 Dispatch Representative for North America

McKinley West, Taguig (Currently in a work from home setup until further notice)
At the heart of QIAGEN's business is a vision to make improvements in life possible.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
1
Start Date
ASAP

Application dates

Applications Open
31 Aug 2021
Applications Close
28 Feb 2022

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
Marketing, Advertising & Public Relations
Transport, Logistics & Procurement
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Environmental Science
Food Science
Forensic Science
Genetics
Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Veterinary Science
Sciences (all other)
Spatial Science

Hiring criteria

Entry pathway

See details

As a Dispatch Representative, you are responsible to:

  • Assist the Service Solutions area in the fields of escalation of Field Service activities, invoicing and other administrative tasks.
  • Scheduling service visits both planned service and demand service to meet service level agreements.
  • Manage and maintain an accurate daily schedule for service engineers in a specific territory.
  • Build strong working relationships with service engineers and with the customer base.
  • Give feedback on engineer performance to service managers.
  • Communicate schedules to customers and service engineers by phone.
  • Maintain accurate SalesForce.com records
  • Spare parts ordering

QUALIFICATIONS:

  • Bachelor's degree in any relevant field
  • Experience with using a multifunction desk phone
  • Customer Service or relevant experience in a BPO, MNC and/or SSC environment.
  • Proficient in SAP or SalesForce.com and Microsoft office software
  • Strong communication skills in the English language (verbal/written)
  • Being able to manage people while not being in a management role.
  • Good work ethic with strong attention to detail
  • Ability to handle extensive workloads and show flexibility
  • Ability to sit and work at a computer for long periods of time.
  • Amenable to work on night/shifting schedule
  • Amenable to work temporarily at home (with a stable internet connection)

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution