2021/2022 Dispatch Representative for North America

As a Dispatch Representative, you are responsible to:

• Assist the Service Solutions area in the fields of escalation of Field Service activities, invoicing and other administrative tasks.
• Scheduling service visits both planned service and demand service to meet service level agreements.
• Manage and maintain an accurate daily schedule for service engineers in a specific territory.
• Build strong working relationships with service engineers and with the customer base.
• Give feedback on engineer performance to service managers.
• Communicate schedules to customers and service engineers by phone.
• Maintain accurate SalesForce.com records
• Spare parts ordering

QUALIFICATIONS:

• Bachelor's degree in any relevant field
• Experience with using a multifunction desk phone
• Customer Service or relevant experience in a BPO, MNC and/or SSC environment.
• Proficient in SAP or SalesForce.com and Microsoft office software
• Strong communication skills in the English language (verbal/written)
• Being able to manage people while not being in a management role.
• Good work ethic with strong attention to detail
• Ability to handle extensive workloads and show flexibility
• Ability to sit and work at a computer for long periods of time.
• Amenable to work on night/shifting schedule
• Amenable to work temporarily at home (with a stable internet connection)