Security Bank Collections Officer (Alabang)

About Security Bank

We are the Philippines’ largest independent bank, having won countless awards over the years including the most prestigious industry award in both 2015 and 2016—the Bank of the Year – Philippines by The Banker.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

JOB SUMMARY

A Collections Officer performs collection activities through various efforts like follow-up calls, letter, sms, email requests and responses and thru walk-in visits by customer and documents all transactions using a collection system called Pro2col.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Initiates collection and investigates on the customer’s history to negotiate terms and suggest alternatives for the settlement of the obligation
• Records and monitors all transactions with customer and their payment commitments in the in system (Pro2col)
• Performs account probing and account reconciliation (technical accounts)
• Coordinates background of accounts due for skip tracing to motorized collectors
• Recommends endorsement of accounts with payment arrangement requests
• Prepares and recommends endorsement of accounts for extra judicial action

QUALIFICATIONS:

• Bachelor's Degree in any field
• At least three (3) years’ collections experience preferably in auto loans, home loans, personal loans, and/or credit cards
• Should have excellent decision making, negotiating and communication skills
• Willing to be based in Alabang