Updating Results

Shell Philippines

  • 50,000 - 100,000 employees

Shell Customer Operations Specialist (Contract Management & Negotiation)

The Job supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle.

Opportunity details

Opportunity Types
Graduate Job
Number of Vacancies
1
Start Date
ASAP

Minimum requirements

Level of Study
Previous experience in Customer service or operations
Accepting International Applications
No
Degrees Accepted
B
Management
Project Management
Transport, Logistics & Procurement

Job Purpose

The Job supports Account Managers in on-boarding Customers to Shell and delivering all relevant changes to the customer agreement throughout the contract life-cycle, which includes looking after elements of pricing, contract set up, amendment and management process. Primary responsibility is to provide support to the Sales Organization in developing a variety contracts for B2C, B2B, Key Accounts, Retail and Distributor across NA Global Commercial.   Contract's also supports the Finance Organization by maintaining and providing accurate financial data to be used in compliance audits.  Contract's plays a key role in ensuring investment deal assets are accurately booked and depreciated correctly on the ledger.

Principal Accountabilities

This role may focus on some or all of the accountabilities below, depending on operational requirements.  Businesses serviced include but are not limited to: Global Commercial, Commercial Fleet and Retail.  These activities cover all Customer levels including Key Accounts and Platinum Customers.

1. Contract Management:

  • Work with Account Managers to provide pre-offer, offer and contract management support for standard and non-standard contract set up and maintenance, in compliance with the Play Book
  • Execute contract legal and fiscal requirements, working with local legal and finance focals
  • Follow-up directly with customers on missing contract documentation
  • Ensure contracts are signed and stored in line with local country requirements
  • Review contract performance as part of SCM process
  • Own contract documentation archiving and termination of customer contracts
  • Support preparing for tender bids
  • Advise on offer and c