Updating Results

S&P Global Philippines

  • 1,000 - 50,000 employees

2021 Client Operations Associate

Main Location is in the 6750 Makati Office but we are temporarily in a WFH setup
A client facing role that allows you to learn about the financial markets and different sector specific data points

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
6-10
Start Date
Ongoing

Application dates

Applications Close
11 Oct 2021

Minimum requirements

Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Project Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
C
Communication
Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
Creative Writing
Journalism
Music
Performing Arts
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E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
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Chemical Engineering
Civil Engineering & Construction
Communications Engineering
Electrical & Electronic Engineering
Engineering & Mathematics (all other)
Engineering Management
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Fire & Safety Engineering
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Geotechnical Engineering
Manufacturing Engineering
Marine Engineering
Materials Engineering
Mathematics & Statistics
Mechanical Engineering
Mining Engineering
Petroleum Engineering
Renewable Energy Engineering
Robotics & Mechatronics Engineering
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
International Studies
Linguistics
Literature
Modern Languages
Translating & Interpreting
Liberal Arts
Librarianship & Curatorial Studies
Philosophy
Policy Studies
Political Science
Public Administration
Social Science (all other)
Social Work & Sociology
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I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Design & User Experience
Programming & Software Engineering
Video Game Development
P
Architecture
Interior Design
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Construction Management
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S
Agribusiness
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Ecology & Evolution
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Parks & Wildlife Management
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Geology
Laboratory Technology
Marine Science
Physics & Astronomy
Sciences (all other)
Spatial Science
Veterinary Science
T
Landscaping & Horticulture

Hiring criteria

Entry pathway

See details

Working rights

Philippines

  • Citizen
  • Permanent resident
Read more

Associate for Client Operations/Client Support

The Role:

The role involves being one of the main contacts of clients in providing them support on maximizing the use of the product. On a day to day basis, the Associate's time is spent in addressing client questions and requests about the Platform (Market Intelligence, Capital IQ, Panjiva, etc.) and Excel and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management, and sales.

The Impact:

Along with providing the best product in the market is providing the best support for it. Associates have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole. Since the Associates are directly contacting clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the Platform.

The Career Opportunity:

Associates are trained to be experts in using the products, and given that they receive on a day to day basis feedback from clients, they have a good opportunity to explore roles in the product management/content side of the operations. Since they have client interaction experiences as well, they also have a good position to discover opportunities in account management and sales

Your Skills:

Having good communication skills, not just having good control of the English language, but also being able to express your thoughts well. Another set of skills would be the ability to cope with steep learning curves and work under pressure. It's an advantage to have basic Finance concepts knowledge, but we highly value candidates that show the ability to overcome challenges and are able and willing to work in time-sensitive tasks.

Our Hiring Manager Says:

"We highly value people who have the right mindset for learning. Beyond what we've said above, we strive to build a culture of excellence and teamwork in our office and we look at our consultants as key proponents in building such environment. We love building people up, and supports people who want to improve themselves given that they are determined and passionate to do so."

General Description:

The Associates are our link between the end-user and our products. Combing expertise in our product with a deep understanding of who our clients are and how they use our tools, Associates provide the highest quality support. You will assist our clients with the following tasks:

Functionality – Associates consult with our clients on the best and most efficient way to achieve quality results. (Ex. How to navigate through the platform or maximize the use of the product)

Data – for our clients to feel confident using our data, Associates must be able to explain our collection process as well as the methodologies behind our calculations (Ex. How did we collect the data? How did we arrive with certain financial calculations?)

Problem-solving – providing creative solutions to meet our clients' needs

Excel modeling – Associates assist our clients in building financial models (Ad hoc task and not your main responsibility)

In addition to their daily responsibilities, Associates will also have the opportunity to specialize and receive additional training on a particular Platform/Product (Market Intelligence, Capital IQ, Panjiva, Xpressfeed (DMS) and etc.) or Data Set (Banking, Financial Institutions, Media, Energy, Metals & Mining, Real Estate, etc.)

Requirements:

  • Overall successful candidates are bright, fast learners with a strong interest in learning about financial markets.
  • Fresh Graduates are welcome to apply as long as there is a strong interest to learn and build a career in Finance
  • Those with units in accounting, finance and/or economics is preferred but not a hard requirement depending on the team
  • 1-2 years of Client Services experience would be an advantage, preferably in the financial industry.
  • Sound working knowledge of Microsoft Excel
  • Desire and flexibility to learn and grow in an ever-changing environment
  • Must have excellent oral and written English communication skills.
  • Must be willing to work in Makati but temporarily in a work from home setup until further notice.
  • Must be amenable to work on holidays and weekends

Shift varies depending on the team being endorsed to.

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
C
Communication
Media Studies
Creative Arts (all other)
Fashion Design
Film & TV
Fine Arts
Graphic Design & Visual Arts
E
Aerospace Engineering
Air Traffic Control
Aircraft Maintenance Engineering
Aircraft Operation & Aviation
Automotive & Transport Engineering
Biomedical Engineering
Chemical Engineering
Civil Engineering & Construction
Communications Engineering
H
Anthropology
Geography
Archaeology
History
Classics
Criminology
Gender Studies
Indigenous Studies
International Development
Peace & Conflict
Refugees & Forced Migration
Humanities (all other)
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
P
Architecture
Interior Design
Landscape Architecture
Construction Management
Property, Land & Real Estate
Quantity Surveying
Sustainable Development
Urban Design & Town Planning

Working rights

The opportunity is available to applicants in any of the following categories.

CitizenPermanent residentFull working rightsLimited working rightsNo working rights
Philippines