2021 Customer Service Associate II (US Telco) - TeleTech Novaliches

At TTEC, we're all about the Human Experience. Elevated. As a Service to Sales Representative in Novaliches, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing

Are you results-focused and love to help others? Do you have a passion to maximize sale opportunities? In this role, you'll work effectively to service, enhance and build relationships with current and future customers. Focused on achieving revenue quotas, you'll provide professional customer service to commercial, public sector or consumer customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

• Bring your strong product and brand knowledge, goal setting experience, and passion to negotiate and close a sale, handle objections and rebuttals during customer interactions
• Effectively recommend, quote, and negotiate product knowledge with customers to close the sale while identifying and handling all sale opportunities

What You Bring to the Role

• One (1) or more years of customer service experience plus some post-secondary education
• Great written communication skills
• Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations before escalating to next level
• Achieved a High School Diploma or Equivalent Education
• Computer savvy

What You Can Expect

• Enjoy 20K Signing Bonus (*selected accounts) 
• Knowledgeable, encouraging, supporting and present leadership
• Diverse and community-minded organization
• Career growth and lots of learning opportunities
• And yes...all the competitive performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you
• An accessible office location at the Level 1 Robinsons Place Novaliches , 1199 Quirino Highway, Barangay Pasong Putik, Novaliches, Quezon City

A Bit More About Your Role

We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. And we trust you already have the necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.

You'll report to the account Team Leader. You'll contribute to the success of the customer experience as well as the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.