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  • #37 in All Sectors
  • 50,000 - 100,000 employees

Customer Service Representative - Sta. Rosa

Santa Rosa, Laguna
TeleTech is on the search for temporary work from home and site-based Travel CSRs to create meaningful connections with our team in Sta. Rosa, Laguna.

Opportunity details

Opportunity Type
Graduate Job
Number of Vacancies
Start Date
19 Apr 2021

Application dates

Applications Open
5 Apr 2021
Applications Close
30 Apr 2021

Minimum requirements

Accepting International Applications
Qualifications Accepted
Food & Hospitality

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.  

What you'll need to qualify:

  • Exceptional English verbal and written communication skills
  • Handy with MS Windows and other computer applications
  • Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
  • Ability to thrive in a dynamic environment

Technology and work environment requirements for the job (Temporary WFH):

  • Have the right connection – a home internet connection that is >15Mbps (you may do a quick check through Fast.com)
  • Computer – we'll supply and deliver at your doorstep
  • Must be able to hard-wire (via ethernet cord) directly into your home modem
  • Must have a quiet workspace that is within a reasonable proximity of your router so that you can plug in while working.

What your typical day will consist of:

  • Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
  • Assist customers with travel reservations, cancellations, ticketing, and other travel-related concerns
  • Respond and resolve inquiries with active listening – identifying additional needs and support any upgrades in products and services
  • Open and maintain customer accounts and information
  • Positively participate in company events, team activities, and continuous learning

What you'll enjoy:

  • Competitive pay and performance-based incentives
  • Real career growth opportunities
  • Company-sponsored HMO with Health & Wellness programs for you and your family
  • Educational assistance through tuition reimbursement
  • An accessible office location at the 2nd Floor, Robinsons Sta. Rosa, Brgy. Tagapo, Old National Highway, Sta. Rosa, Laguna