2021 TeleTech UP Technohub - Customer Service Representative

Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TeleTech team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

What you'll need to qualify:

• Exceptional English verbal and written communication skills
• Handy with MS Windows and other computer applications
• Customer service experience or customer service-oriented skills such as empathy, active listening, and resolution-minded aptitude
• Sales experience in a BPO, business-to-business, or consumer products (retail) environment where you have learned to ask probing questions and get to the heart of the customer's needs to recommend the best possible product or service to fit those needs
• Ability to thrive in a dynamic environment

What your typical day will consist of:

• Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels that could include voice, email or chat
• Respond to inquiries with active listening – identifying additional needs and support any upgrades in products and services
• Open and maintain customer accounts and information
• Resolve technical issues with patience and understanding
• Positively participate in company events, team activities, and continuous learning

What you'll enjoy:

• Competitive pay and performance-based incentives
• Real career growth opportunities
• Company-sponsored HMO with Health & Wellness programs for you and your family
• Educational assistance through tuition reimbursement
• An accessible office location at the 3rd Floor, Building H, UP Technohub Ayala Land, Diliman, Quezon City, Philippines

Accepting digital applications for your protection and the protection of our employees: Send your application through the "Apply now" button, check email for the assessment link then schedule your interview! 

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it — check out some of our women in leadership and diversity awards on TTECjobs.com.

For more information about TeleTech, click on About Us or search #ExperienceTeleTech throughout social media to engage in global conversation.