Business Intelligence Analyst (Rolling Intake)

About VXI 

VXI Global is a business process outsourcing (BPO) company that provides customer care, IT outsourcing, and other services to businesses globally. VXI is known for its focus on delivering high-quality customer experiences and innovative solutions.

Your role & responsibilities

• Create change impact analysis and provide support after Implementation of a new business process.
• Develop a more comprehensive report and provide recommendations that will provide the optimal solution to a given issue.
• Prepare technical reports by collecting, analyzing, and summarizing information and trends.
• Responsible for deploying various real-time mitigation strategies to domains performing below service level thresholds.
• Evaluate gathered information from multiple sources and reconcile conflicts.
• Create new reports that would assist the executive management in analyzing the business's overall condition.

Training & development

VXI Global has a comprehensive training and development program for its employees. Here are some key aspects of their program:

• Their innovative approach includes a blended virtual delivery model, integrating traditional brick-and-mortar training with virtual methods, and experimenting with hybrid learning models across different sites.
• The company prioritizes interactive training, leveraging tools like videos, polling, and chat to enhance engagement and relevance.
• Employee development through various training initiatives such as the "7 Habits of Highly Effective People" and the "Rising Star Silver" program, aiming to cultivate authentic leadership.
• Demonstrating a tech-forward stance, VXI incorporates tools like Talent Match Pro for efficient hiring and Training Simulator to optimize team performance through real-life scenario simulations.
• Additionally, the company places a strong emphasis on occupational safety and health, offering a comprehensive 10-hour orientation and a 2-hour training trainer's program.

Benefits

VXI offers a range of benefits and perks to its employees. Here are some of them:

• Health & Insurance Benefits: This includes health insurance, life insurance, dental insurance, vision insurance, and accidental death & dismemberment insurance.
• Retirement & Financial Benefits: They offer some retirement and welfare benefits. This includes profit sharing and a 401 (k) plan.
• Paid Sick Leave & Holidays/Vacation: Employees have reported receiving paid sick leave and paid holidays/vacation.
• Casual Dress/Atmosphere & Flextime/Flexible Schedule: Some employees have reported a casual dress code and atmosphere, as well as flexible work schedules.

Career progression

Recognized for its commitment to employee growth, VXI strategically fosters career advancement through a robust emphasis on diverse training initiatives, cultivating the essential skills required for professional development. The company consistently offers internal promotion opportunities, acknowledging and rewarding employees who exhibit exceptional performance, leadership acumen, and unwavering commitment in their roles. VXI's dedication to skill enhancement and internal progression underscores its commitment to nurturing a dynamic and thriving workforce.

Work-life balance

VXI recognizes the importance of maintaining a healthy work-life balance. To achieve this, they strive to ensure that working models are flexible and support the needs of a diverse workforce. They also encourage managers to act as role models and actively assist employees in crafting individualized solutions to work-life imbalances.

Company culture

As an organization, they strive for harmony, a state of operations that reduces bureaucracy and promotes teamwork to move forward in a competitive world.

VXI's core values are excellence, agility, teamwork, integrity, and inventiveness, and they encourage clients to share their “Passion for People” philosophy. The “why” behind VXI is aptly summed up in this quote from a valued client partner.

About you

Qualifications:

• Associate Degree in a Business or Statistics related field preferred or equivalent work experience.
• Knowledgeable on WFM concepts – experience in Real Time Monitoring is preferred but not required.
• Knowledgeable in CMS, and any other WFM-related tools used for monitoring and data capture.
• Strong skills in Microsoft Office with emphasis on MS Excel.

How to apply

To apply, just click on the "Apply on employer site" button, and this will navigate you to the career page.

Locate the position of "Business Intelligence Analyst" in the job listings and proceed by selecting the "Apply" option to initiate the application process.

Source/s:

• vxi.com
• youtube.com