Eclaro Business Solutions
2022 Application Analyst (Start ASAP)
Quezon City, Philippines (Temporary WFH set up until further notice.)
Opportunity Expired
The Application Analyst provides resolution to our customer issues that come in via chats or email that cannot be resolved on the first pass.
Opportunity details
Opportunity Type
Graduate Job
Number of Vacancies
50-70
Start Date
ASAP
Application dates
Applications Open
30 May 2022
Applications Close
30 Sep 2022
Minimum requirements
Minimum Prior Qualification
Bachelor
Accepting International Applications
No
Qualifications Accepted
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
International Business
Management
Office Studies
Project Management
Event Management
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
Marketing & Advertising
Public Relations
Transport, Logistics & Procurement
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Data Science
Programming & Software Engineering
Video Game Development
Design & User Experience
Working rights
Read moreJob Responsibilities:
- Develop and implement initiatives to improve customer services.
- Analyze and summarize customer issues in order to prepare appropriate solutions/clarifications to respond to customers.
- Evaluate and prioritize customer inquiries to better serve customers.
- Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
- Maintain history records and related problem documentation for future reference.
- Maintain relationships with other internal departments as well as client base to improve business performance.
- Conduct training to customers and internal staff on company products and services.
- Respond to customer inquiries by directing them to websites, FAQs, appropriate personnel, etc. when needed.
- Take ownership of customer issues in order to follow up on outstanding requests and escalate issues when necessary.
- Maintain the internal and external customer databases.
- Analyze customer issues so as to develop tools and processes to increase customer satisfaction.
- Maintain up-to-date knowledge of customer business areas.
- Maintain broad knowledge about the company's products and services.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Actuarial Studies
Business
Business Administration
Event Management
International Business
Management
Office Studies
Economics
Human Resources
Hospitality Management
Retail & Merchandising
Tourism
I
Artificial Intelligence
Bioinformatics
Computer Graphics & Animation
Computer Science (all other)
Computer Systems and Networks
Cyber Security
Work rights
The opportunity is available to applicants in any of the following categories.
Citizen
Philippines
Philippine Citizen