Angelo Agonos

5.00 PM

My shift starts at 8 PM, but I usually wake up at around 5-6 PM since I make an effort to prepare my body and mind for the work ahead. I don’t want to wake up a few minutes before my shift while I am still groggy or jump into meetings and respond to emails when my mind is not awake.. A previous mentor told me that it’s better to start work early rather than extend your hours after the shift is over. I usually take about 15 minutes to check my phone to see if I have notifications from my team members. I fix myself a cup of coffee and after I get my first sip, I pick my clothes for the day and take a bath. Even if I am on a work-from-home setup, I still want to start my day fresh and clean. Then I eat dinner and am ready for work a few minutes before 7:00.

7.00 PM

While waiting for my PC to boot up, I create a to-do list to help to keep me organized and productive throughout the entire workday. Once I have my email up, I check my calendar and jot down all the meetings that I need to attend and arrange my schedule for the whole day. I then check our Teams app to see if someone sent me a message that I need to respond to. I read emails from bottom to top and try to close everything out so that I won’t miss any notifications from colleagues or management updates. I also read all company news so that I may share it with the rest of our team to keep them updated.

8.00 PM

Once I am done with my emails, I reach out to my team and give them the game plan for the day. On certain days (like Mondays) I usually call for a team meeting to discuss the items that we need to work on, give them updates and guidance on certain tasks, and discuss any issues or concerns so that everyone is aware and up-to-date. After that, I go through my scheduled meetings and review all cases, slowly ticking off all my to-do lists.

12.00 AM

I take my 1-hour lunch break at the same time as my team. I make it a point that they take all their breaks to avoid getting burned out with work.

1.00 AM

After lunch, I continue working on my list or if that is already done, I monitor the team’s productivity, check if anyone is having issues on any cases they are working on, and give an update to the client when needed.

4.00 AM

At about 4 AM, I check the individual stats of the team to see if there was any work that was missed so that we can correct it before our shift ends.30 minutes before the shift ends, I send out an End-of-day report to the client regarding the team’s productivity.

5.00 AM

Our shift ends at 5 am and I always make it a habit to log out on time so that I can still exercise. I usually do 30 minutes of jogging and a bit of stretching. After that I eat my breakfast, take a shower again, and go to bed. I usually watch Anime or a movie on Netflix,, read a book, watch TikTok videos, and/or check my socmed accounts to keep myself connected to the world and with my family and friends to keep my work and life balanced.

9.00 AM

At 9 or 10 AM, I go to sleep since I aim to have at least 6-7 hours of sleep before my next workday starts. On weekends pre-pandemic, I spent time outside, traveled with friends, or pampered myself by going to the mall or visiting new restaurants or coffee shops.  Since it’s the pandemic, we all need to stay safe and practice social distancing.

It might sound monotonous but trust me, working in a corporate environment is a lively experience and a fulfilling one. You just need to be prepared for whatever challenges come your way, stay on top of all of your deliverables, and find meaning in the things you do. Working in CPO still gives you that feeling of working in the medical field - working bedside is not the only option for professionals in the medical-allied field. If you’re a career-oriented person, a team player, and aim to have a successful and rewarding career, then I encourage you to try the CPO industry.